Machine Care

For the fabric of your business.

Connecting… Loading the live EMS machine record.

Customer sign-in

Open your EMS machine

Use Face ID on a device you have already registered, or enter the email address connected to your machine.

New customers sign in by email first, then choose Set up Face ID inside their account. Email remains available as a recovery method.

EMS Admin

Secure admin sign-in

Use Face ID on a registered device, or request a secure one-time email link.

Only the authorised EMS email can open the live checklist editor. Keep email access as your recovery method.

Customers

customer accounts

Fleet

machine models

Live machines

registered machines

Maintenance

saved submissions

Machine-specific content

Checklist editor

Choose a model, edit its active weekly checklist and publish without redeploying the app.

Customer management

Customers

View each customer and their machines, update their details or copy a ready-to-send welcome message.

Customer onboarding

Add a customer and register their machine

The customer is created from their first machine. Use the same email when they have more than one machine.

Registered machines

Update assignments or copy a machine’s secure onboarding link.

Service operations

Service booking dashboard

See what needs attention, track customers who choose BOOK NOW, and manage booked service dates in one place.

0 machines

0Overdue

0Due soon

0New requests

0Booked

0Completed services

Automatic care reminders

Maintenance and service reminders

Add each machine’s delivery date, record service bookings and review reminder activity. Booked machines do not receive monthly service follow-ups.

Sending off

Safe setup: customer sending stays off until the EMS test email has been checked and approved.

Machine reminder setup

Recent reminder history

Service history

Service-record management

Record engineer visits against the exact machine. Customer-visible records appear in that machine’s service history.

Visible to customer

EMS 901 checklist

Required

Latest machine activity

Content library

Tutorial management

Add and edit guidance for each machine model. Only published tutorials appear in the customer view.

Publish immediately

Free-tier-first: one static Vercel app, one Supabase project, one private photo bucket and one Edge Function. No duplicate checkout or video hosting; Shopify and external video links remain the source of truth.

Machine Care

Open your EMS machine

EMS machine

Daily-use lubrication

Weekly maintenance check

EMS 901 tutorials

Maintenance & service history

Secure admin sign-in

New requests

Checklist editor

Customers

Add a customer and register their machine

Registered machines

Service booking dashboard

Maintenance and service reminders

Machine reminder setup

Recent reminder history

Service-record management

EMS 901 checklist

Latest machine activity

Tutorial management